The practice
What are your hours?
All offices are open Monday through Friday, 8:00 AM to 5:00 PM. Weekend appointments are available by arrangement with your provider. Phones are answered during office hours; after hours, leave a message and we return calls the next business day. For emergencies, call 911 or 988.
Who is Stedfast Medical Services?
Stedfast Medical Services LLC is the parent company of Stedfast Psychiatry and the Stedfast Living facility program. All 13 offices, the telepsychiatry service and the TMS and Spravato programs operate under it.
Where are your offices?
We have 13 offices. Florida: Boynton Beach, Palm Beach Gardens, Stuart, Royal Palm Beach, Jacksonville, Port St. Lucie, Melbourne, Fort Lauderdale, Jupiter. South Carolina: Goose Creek, Lexington, Bluffton, Hilton Head Island. Video visits are available anywhere in either state.
How do I choose a provider?
Start with the office nearest you and the age group being treated, then look at specialties on our providers page. Psychiatrists, psychiatric nurse practitioners and physician assistants all evaluate, diagnose and prescribe; nurse practitioners and physician assistants work under physician oversight. If you want a specific language, gender or focus such as ADHD or perinatal care, tell the scheduler and they will match you.
Do you offer care in Spanish?
Yes. Hablamos Español. Spanish-speaking psychiatrists, nurse practitioners and physician assistants see patients at several Florida offices and by video statewide. We also have Portuguese-speaking and Creole-speaking providers. See our Spanish-language page for the list.
Booking and first visits
How soon can a new patient be seen?
Usually within one to two weeks, and video visits are often sooner. Call the new-patient line for your office or (561) 437-2179, or send a request through the appointments page.
Do I need a referral?
Not for most PPO plans or Original Medicare. Many HMO plans and some Medicaid plans require one. We check when you book and tell you before the visit.
What happens at the first visit?
About an hour with a prescriber: short validated screening scales (PHQ-9, GAD-7, ASRS, MDQ, PCL-5 as relevant), a full history, a working diagnosis and a written plan with a follow-up date. Bring your insurance card, ID, medication list and prior records.
What is your cancellation policy?
Please give 24 hours' notice. Late cancellations and missed appointments may carry a fee, which is confirmed at booking. Rescheduling with notice is free.
How do I transfer my records to you?
Sign a release at your prior practice naming Stedfast Psychiatry and the office you will attend, or sign ours and we will send the request. Records can be faxed or sent securely to the office. Bringing a copy to the first visit is faster still.
Insurance and cost
What insurance do you accept?
Medicare and most major commercial plans, plus several Medicaid, Marketplace and Tricare plans. The full list is on the insurance page. We verify your benefits before the first visit and quote your expected cost.
Do you accept Medicare?
Yes. Original Medicare Part B covers outpatient psychiatric visits at 80 percent after the deductible, and most Medicare Advantage plans are accepted. Medicare also covers Deep TMS for major depression and Spravato for treatment-resistant depression when criteria are met.
What does it cost without insurance?
A new-patient evaluation is $185 for about an hour. Follow-up, therapy, TMS and Spravato rates are quoted when you book. We provide superbills for out-of-network reimbursement. See self-pay pricing.
Care and treatment
Can I be seen by video?
Yes, for evaluations, follow-ups and medication management anywhere in Florida or South Carolina. You must be physically in a state where your provider is licensed during the visit. Some situations, including certain controlled-substance prescriptions and first visits for children, may require an in-person appointment.
Do you prescribe controlled substances such as stimulants or benzodiazepines?
When they are the right treatment, yes, under a consistent policy: a prescription monitoring program check in Florida and South Carolina, a signed controlled-substance agreement, one prescriber and one pharmacy, no early refills, and in-person visits where federal or state rules require them. Prior records speed the decision.
Do you treat children and teens?
Yes, at several offices. Ages vary by provider; some see children from age six, others from 12 or 13. A parent or legal guardian attends the first visit. Tell the scheduler your child's age and they will match you to the right clinician.
What is the difference between TMS and Spravato?
Both treat depression that has not responded to medication. Deep TMS is an FDA-cleared device treatment: 20-minute magnetic stimulation sessions, five days a week for about six weeks, no drugs, no anesthesia, drive yourself home; offered at Palm Beach Gardens. Spravato is an FDA-approved esketamine nasal spray taken under supervision with two hours of monitoring, twice weekly at first; offered at Boynton Beach, Palm Beach Gardens and Royal Palm Beach. Your provider helps you choose based on history, schedule and coverage.
Do you offer therapy as well as medication?
Yes. Several offices have therapists, and our prescribers coordinate with them. For many conditions the combination of medication and psychotherapy outperforms either alone, and your provider will say which they recommend for you.
How do refills work?
Ask your pharmacy to send an electronic refill request and allow two business days. If you have not heard back, call your office. Controlled substances require an active treatment relationship and a visit within the interval set in your agreement.
What should I do in an emergency?
Call 911 or go to the nearest emergency room. For a mental health crisis, call or text 988 (Suicide and Crisis Lifeline), available 24 hours a day. Stedfast Psychiatry is an outpatient practice and does not provide emergency or after-hours crisis services.
If you are in crisis, call or text 988 or call 911. This page is informational and is not a substitute for evaluation by a licensed clinician.